> ## Documentation Index
> Fetch the complete documentation index at: https://www.integrate.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# ETL: Support Rates

> View Integrate.io ETL support plan options and billing rates. Compare support tiers for customers on plans without allocated support hours.

The below billing card is for support options for customers on plans with no allocated support hours. All plans on and below Starter plan do not have allocated support hours.

Support billing will be charged on the 1st of each month for the previous month's support usage. Please note that there is a one hour minimum per support instance.

Should you wish to upgrade to a plan with dedicated support hours, please speak with your Account Manager or write to [sales@integrate.io](mailto:sales@integrate.io) ETL.com.

**Support Rates**

Support Incident (M-F 9AM-6PM US Pacific Time) :: \$195/hour

Support Incident (Out of hours) :: \$245/hour

Dataflow Development & Engineering :: \$295/hour

Feature Development :: Depends on Project Needs

**Support Contact**

Support may be reached at:

In-app: Intercom chat

Email: [support@integrate.io](mailto:support@integrate.io)

Phone: +1 888 884 6405