--- title: "Integrate.io | Support" description: "Get 24/7 global support from Integrate.io. 2-minute average response time, 92% satisfaction score, and unlimited support on every plan." url: "https://www.integrate.io/support/" --- # Truly Uncommon 24/7 Global Support ## Industry-leading follow-the-sun human support Every support team member comes from a deep data engineering background, so you start with someone who understands what you're trying to build and can help you get there without bouncing your ticket through tiers. - Live in-platform chat - Email support - Live video call Choose your preferred way to engage. We'll meet you there. [Book a Demo](https://www.integrate.io/demo/) Trusted by 1,100+ data and ops teams saving millions of IT tickets with Integrate.io ![Philips](https://www.integrate.io/images/customers/philips-logo.png) Customer Since:\ May, 2023 ![Caterpillar](https://www.integrate.io/images/customers/caterpillar-logo.png) Customer Since:\ July, 2018 [case study](https://www.integrate.io/case-studies/dpd-uk/) [![DPD](https://www.integrate.io/images/customers/dpd-logo.png)](https://www.integrate.io/case-studies/dpd-uk/) [Customer Since:\ August, 2019](https://www.integrate.io/case-studies/dpd-uk/) ![7-Eleven](https://www.integrate.io/images/customers/7-eleven-logo.png) Customer Since:\ August, 2017 ![Samsung](https://www.integrate.io/images/customers/samsung-wordmark-hero.png) Customer Since:\ August, 2021 [case study](https://www.integrate.io/case-studies/boston-red-sox/) [![Boston Red Sox](https://www.integrate.io/images/customers/boston-red-sox-circle-logo.png)](https://www.integrate.io/case-studies/boston-red-sox/) [Customer Since:\ August, 2025](https://www.integrate.io/case-studies/boston-red-sox/) ![Accenture](https://www.integrate.io/images/customers/accenture-logo.png) Customer Since:\ August, 2017 ![McGraw Hill](https://www.integrate.io/images/customers/mcgraw-hill-logo.png) Customer Since:\ August, 2022 ## Support Done Right We're committed to delivering the best support in the industry. 2 min Average First Response 92% Customer Satisfaction Score 51 min Average Time to Resolution ### A Tailored Approach Every team is different. We tailor onboarding, support, and best-practice guidance around your data stack and use case. ### Guided Evaluation From the first call through your demo and two-week pilot, a dedicated Solution Engineer helps you evaluate fit and map the right path forward. ### Fast Implementation Get up and running quickly, with our team handling the heavy lifting. 74% of customers get their data pipelines running in the first week. ### Dedicated Onboarding Every customer gets a dedicated onboarding specialist to help the team launch quickly with best-practice configurations. ### Unlimited Support Get ongoing help through email, chat, phone, and video call support. We meet you in your preferred channel and tailor every answer to your use case. ### Enterprise Security SOC 2 certified with enterprise-grade security, encryption at rest and in transit, and role-based access controls for your data pipelines. Case Studies ## Support that helps teams move faster ![Leukaemia Foundation of Australia logo](https://www.integrate.io/images/case-studies/logos-color/leukaemia-foundation.png) > "Integrate.io has provided us with the best support we've ever experienced from a vendor. They're quick, transparent, and always proactive, ensuring our team never feels left in the dark." ![Max Fang](https://www.integrate.io/images/case-studies/leukaemia-foundation-headshot.png) Max Fang Data Engineer, Leukaemia Foundation of Australia [Read story](https://www.integrate.io/case-studies/leukaemia-foundation/) ![Boston Red Sox case study video](https://embed-ssl.wistia.com/deliveries/07fe036a25ddd2ff6dcf26c34b394a2b.jpg?image_crop_resized=960x540) ![Boston Red Sox logo](https://www.integrate.io/images/customers/boston-red-sox-circle-logo.png) > "The move to Integrate.io singlehandedly transformed our sales process. Taking control of our systems freed us to move our data where it needs to be, fast." ![Ben Nickerson](https://www.integrate.io/images/case-studies/ben-nickerson.png) Ben Nickerson Senior Manager, CRM [Read story](https://www.integrate.io/case-studies/boston-red-sox/) ![DPD UK case study video](https://embed-ssl.wistia.com/deliveries/6e2e852a36d35e65489383debdf0b38a.jpg?image_crop_resized=960x540) ![DPD UK logo](https://www.integrate.io/images/case-studies/logos-color/dpd-uk.png) > "Our Salesforce team can now fully automate Salesforce data integration by building pipelines to prep and load data themselves. They don't need IT anymore, and they love it." ![Adam Hooper](https://www.integrate.io/images/case-studies/dpd-uk-headshot.png) Adam Hooper Head of Central Platforms, DPD UK [Read story](https://www.integrate.io/case-studies/dpd-uk/) ## Connect the systems your data depends on Managed sources and destinations, a universal API connector for custom systems, and new connectors built on demand within 24 to 48 hours. [See all connectors](https://www.integrate.io/integrations/) ## Explore more resources ### [Documentation](https://www.integrate.io/docs/) [Read setup guides, connector references, and API docs for building with Integrate.io.](https://www.integrate.io/docs/) ### [Security](https://www.integrate.io/security/) [Review our security practices, compliance posture, and data protection controls.](https://www.integrate.io/security/) ### [Service Status](https://status.xplenty.com/) [Check real-time platform uptime, performance, and incident history.](https://status.xplenty.com/) ### [About Us](https://www.integrate.io/about/) [Meet the team behind Integrate.io and learn how we approach data integration.](https://www.integrate.io/about/)