Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Integrate.io, Inc. ("Integrate.io," "we," "us," or "our") governing your access to and use of the Integrate.io platform, including all associated services, APIs, documentation, and support (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms in their entirety.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Service.

We reserve the right to update or modify these Terms at any time. Your continued use of the Service following any changes constitutes your acceptance of the revised Terms. We will notify you of material changes via email or through the Service at least thirty (30) days prior to the changes taking effect.

2. Description of Service

Integrate.io provides a cloud-based data integration platform that enables customers to build and manage data pipelines across their technology stack. The Service includes, but is not limited to:

• ETL and ELT pipelines, Extract, transform, and load data between sources and destinations using a visual, low-code interface or code-based workflows.
• Reverse ETL, Sync transformed data from your data warehouse back to operational tools such as CRMs, marketing platforms, and support systems.
• Database replication, Continuously replicate data from production databases to analytics environments with change data capture (CDC).
• API management, Create, deploy, and manage RESTful APIs to expose or consume data across your organization.
• Data observability, Monitor pipeline health, data quality, and processing performance with built-in alerting and logging.
• Connectors, Access over 200 pre-built connectors to popular SaaS applications, databases, data warehouses, and file storage systems.

The Service is provided on a subscription basis as further described in the applicable order form or subscription agreement between you and Integrate.io. We may update, modify, or enhance the Service from time to time, and will use commercially reasonable efforts to notify you of any material changes that may affect your use.

3. Account Registration

To access the Service, you must register for an account by providing accurate, current, and complete information as prompted by the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide truthful and accurate registration information and keep it up to date.
• Maintain the security of your account credentials and not share them with unauthorized parties.
• Promptly notify Integrate.io of any unauthorized use of your account or any other security breach.
• Accept responsibility for all activities conducted through your account, whether or not authorized by you.

Integrate.io reserves the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any third party to:

• Use the Service in any manner that violates any applicable local, state, national, or international law or regulation.
• Transmit any data that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to build a competing product or service, or copy any features, functions, or graphics of the Service.
• Use the Service to transmit any viruses, worms, malware, or other malicious code.
• Exceed any usage limits or rate limits established for your subscription tier without prior written consent.
• Resell, sublicense, or otherwise make the Service available to any third party without Integrate.io's prior written consent.

Violation of this acceptable use policy may result in immediate suspension or termination of your account and access to the Service, without liability to Integrate.io.

5. Intellectual Property

The Service, including all software, code, algorithms, user interfaces, designs, documentation, trademarks, and other intellectual property embodied in or associated with the Service, is and remains the exclusive property of Integrate.io and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service as expressly set forth herein.

Your Data. You retain all right, title, and interest in and to any data, content, or materials that you submit, upload, or transmit through the Service ("Customer Data"). You grant Integrate.io a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely as necessary to provide the Service to you and as otherwise described in our Privacy Policy and Data Processing Agreement.

Feedback. If you provide any suggestions, enhancement requests, recommendations, or other feedback regarding the Service ("Feedback"), you hereby assign to Integrate.io all right, title, and interest in such Feedback. Integrate.io shall be free to use, incorporate, and commercialize Feedback without restriction, attribution, or compensation to you.

6. Data Processing

Integrate.io processes Customer Data on your behalf as a data processor (or service provider, as applicable under relevant data protection laws). Our processing of Customer Data is governed by our Data Processing Agreement ("DPA"), which is incorporated into these Terms by reference. The DPA sets forth the parties' obligations with respect to data protection, security measures, sub-processors, and data subject rights.

We maintain a comprehensive information security program designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. Integrate.io is SOC 2 compliant, and we undergo regular third-party audits to verify the effectiveness of our security controls. Details of our security practices are available on our Security page.

You are solely responsible for ensuring that your use of the Service complies with all applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other applicable privacy legislation. You represent and warrant that you have obtained all necessary consents and authorizations to transmit Customer Data through the Service.

7. Payment Terms

Access to the Service requires a paid subscription. Current pricing is available on our Pricing page. Subscriptions are billed annually, and all fees are invoiced in advance for the applicable subscription term unless otherwise specified in a mutually executed order form.

Invoicing. Integrate.io issues invoices annually through our billing system. Payment is due within thirty (30) days of the invoice date unless otherwise agreed in writing. We accept payment via bank transfer or credit card.

Late payments. If any invoiced amount is not received by the due date, Integrate.io reserves the right to: (a) charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by applicable law; and (b) suspend your access to the Service upon thirty (30) days' written notice if the overdue amount remains unpaid.

Taxes. All fees are exclusive of applicable taxes. You are responsible for all sales, use, value-added, and other taxes arising from your subscription, excluding taxes based on Integrate.io's net income.

Refunds. Fees are non-refundable except as expressly set forth in a mutually executed order form or as required by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INTEGRATE.IO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF INTEGRATE.IO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTEGRATE.IO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO INTEGRATE.IO DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INTEGRATE.IO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Termination

Term. Your subscription to the Service will remain in effect for the subscription term specified in your order form. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term, the subscription will automatically renew for successive periods equal in length to the initial subscription term.

Termination for cause. Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice; or (b) becomes subject to a petition in bankruptcy or any proceeding relating to insolvency, receivership, or liquidation that is not dismissed within sixty (60) days.

Effect of termination. Upon termination or expiration of these Terms: (a) your right to access and use the Service will immediately cease; (b) you will pay any outstanding fees for the Service provided up to the date of termination; and (c) Integrate.io will, upon your written request made within thirty (30) days following termination, make your Customer Data available for export. After such thirty (30) day period, Integrate.io may delete your Customer Data in accordance with our standard data retention practices.

Sections relating to intellectual property, limitation of liability, indemnification, governing law, and any provisions that by their nature should survive, will survive any termination or expiration of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in New York County, New York, and each party irrevocably consents to the personal jurisdiction of such courts.

The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. Nothing in these Terms shall limit Integrate.io's right to seek injunctive or other equitable relief in any court of competent jurisdiction.

11. Changes to Terms

Integrate.io reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date at the top of this page. For material changes that adversely affect your rights, we will provide at least thirty (30) days' advance notice via email to the address associated with your account.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue your use of the Service before the effective date of the changes.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Integrate.io, Inc.
Email: support@integrate.io
Website: www.integrate.io