Help Scout help desk software provides businesses with marketing automation, reports, live chat features, and more that help them increase internal productivity and personalize customer interactions. In the big picture, this allows them to streamline their communications and hone long-term strategies, thereby improving customer satisfaction and sending more effective communications.
Chartio is a business intelligence solution that prides itself on ease of use. With its out-of-the-box connections to Snowflake, Google BigQuery, Amazon Redshift, and other popular data sources — along with its ability to provide direct access to information in Google Sheets, CSVs, and cloud applications — Chartio deploys in a few clicks and doesn't require additional hardware.
Bring all your Help Scout data to Amazon Redshift
Load your Help Scout data to Google BigQuery
ETL all your Help Scout data to Snowflake
Move your Help Scout data to MySQL
List, retrieve, create, or update conversations to keep your team on the same page, and use built-in chat and features to make conversations with customers more efficient, useful, and effective.
Create conversation threads, update thread text, and retrieve the original thread text to stay on top of customer interactions and maintain communications over time.
Move and add Help Scout attachments easily and effectively to ensure efficient communications and send targeted, personalized messages.
Chartio's 'visual SQL' makes it easy for anyone without coding experience to explore, transform, and visualize your data through an intuitive, drag-and-drop user interface. When employees without SQL knowledge can set up a custom report in minutes, this frees up data and engineering teams to focus on more important tasks. Moreover, since the platform is built on SQL, Chartio offers more advanced capabilities to those with SQL knowledge.
Chartio's visual user interface makes it easy to customize dashboards for a more brand-consistent experience. Chartio also allows you to schedule and automate the sharing of dashboards by email, PDF, or a link. In addition, you can create alerts to track your most important metrics and receive notifications that tell you when to take action in response to new developments. Lastly, Chartio dashboards offer a 'Snapshots' tool for viewing historical data and keeping track of the most important metrics for your company.
Chartio's database connections offer full control by utilizing a reverse SSH tunnel for the connection. The platform also makes it easy to manage your team members' access and permissions to different types of information. Finally, transferred data is subjected to SSL-encryption, so you don't have to worry about your information being exposed.
Chartio's advanced business intelligence features offer the following: (1) data blending to combine different types of data for more robust insights; (2) data stores to save data segments in Chartio without needing to change operational databases; (3) drill-downs to easily dig deeper into your data; (4) drag-and-drop table joins that are automatically built into queries when using Chartio's visual SQL interface; (5) customizable schemas by writing SQL to create specialized tables and columns; (6) extrapolation features to forecast future trends; and many other features.