Connect Twilio to AskNicely

About Twilio

Twilio offers scalable, cloud-based communications for web and mobile apps. This includes the ability for companies to call, SMS, chat, or video conference without having to create a communications infrastructure on their own. Further, Twilio can track tasks, evaluate worker performance and availability, and gather event data that can be used to create historical analytics reports.

About AskNicely

AskNicely is a survey tool that allows users to collect and act on real-time customer feedback using the net promoter score (NPS) framework. This helps them accurately understand their performance and increase their customer retention, reviews, and referrals.

Popular Use Cases

Bring all your Twilio data to Amazon Redshift

Load your Twilio data to Google BigQuery

ETL all your Twilio data to Snowflake

Move your Twilio data to MySQL

Bring all your AskNicely data to Amazon Redshift

Load your AskNicely data to Google BigQuery

ETL all your AskNicely data to Snowflake

Move your AskNicely data to MySQL

Twilio's End Points

Twilio Tasks

Retrieve data about Twilio tasks that are part of your team’s workflow and filter those tasks using an array of fields including priority, assignment status and name. This data can be gathered from within Twilio or integrated from external sources and added to Twilio’s workflow.

Twilio Events

Track each workspace event that occurs, including things like the creation of a new Twilio task, a worker being assigned to a task or a change in a worker’s activity status. You can use this data to both generate current analytics and store historical record data for future use.

Twilio Workers

Get data about your workers, including their activity, availability and relevant skills. This will help you both assign your workers the tasks that are most suited to their skill sets and ensure that those tasks are only assigned when workers are ready to tackle them.

Twilio Activities

Monitor a worker’s Twilio activity status and use it to determine whether or not to assign an open task to a specific worker.

AskNicely's End Points

AskNicely Survey

Use simple one-touch surveys to generate valuable customer feedback. Then, use this information to create and track your Net Promoter Score (NPS) based on product, channel, rep, etc. This can help provide customer analytics both within AskNicely and in other data sources.

AskNicely Person

Utilize the survey information both to better interact with your customers and to empower your team. With the survey results, your whole company can gain an accurate understanding of customer experience and your team can take immediate action to drive retention, upgrades, reviews and referrals.

AskNicely NPS

Use your NPS to track your performance over time and see the impact that your marketing and sales campaigns are actually having on customer intent.

AskNicely Responses

Increase the number of customer responses with AskNicely’s automations and optimizations. Then, integrate this customer feedback with other relevant data sources to get a comprehensive overview of your customers and improve your long-term business strategies.

AskNicely Statistics

View important metrics for your account like your NPS and the percentage of your respondents that had positive or negative survey responses. This provides a broader view of your survey performance that can help you determine your overall business performance.

Integrate Twilio With AskNicely Today

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Connect Twilio to AskNicely

About Twilio

About AskNicely

Popular Use Cases

Twilio's End Points

Twilio Tasks

Twilio Events

Twilio Workers

Twilio Activities

AskNicely's End Points

AskNicely Survey

AskNicely Person

AskNicely NPS

AskNicely Responses

AskNicely Statistics

Integrate Twilio With AskNicely Today

The no-code pipeline platform for your entire data journey

Integrates With

Microsoft Azure SQL Database

Category

Get Started On Your Data Integration Today

Powers your company decision making and operational systems with our one-stop ETL and data integration platforms

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The no-code pipeline platform for
your entire data journey

Get Started On Your
Data Integration Today

Powers your company decision making
and operational systems with our one-stop
ETL and data integration platforms