Zendesk is a CRM platform focused on creating a better, more personalized service experience for your customers by providing targeted support based on their specific needs. Zendesk can also organize valuable customer data - including user information, customer service history, and support tickets - and store that data in one place for you to access at any time.
ShipStation is a top-rated shipping software that simplifies the shipping process, allowing companies to manage, fulfill, and ship orders quickly and easily. This helps them streamline their operations and scale their business - no complications and no inefficiencies.
Bring all your Zendesk data to Amazon Redshift
Load your Zendesk data to Google BigQuery
ETL all your Zendesk data to Snowflake
Move your Zendesk data to MySQL
Bring all your ShipStation data to Amazon Redshift
Load your ShipStation data to Google BigQuery
ETL all your ShipStation data to Snowflake
Move your ShipStation data to MySQL
Store data about all of your users - including customers, support agents, and administrators - and track the interactions that they have using Zendesk. Use this data to address common issues and create a better overall user experience.
Sort your customers into organizations either manually or based on their email address. This can help you better understand your customers’ needs and more accurately assign support team members to them.
Create support tickets from a range of sources, including email, social media, and other customers support interactions. Use these tickets to track customer usage trends, which will guide your support system moving forward.
Monitor group composition, group availability, and the kinds of support queries that specific groups are tackling and use that data to increase the efficiency of your support workflow.
Scale your business and add new team members by easily registering a new account and generating APIs to be used by the newly created account.
Get information about a specific customer or obtain a list of customers that match a certain criteria. This can help you better understand your audience and send targeted, segmented communication.
Gain complete control over your orders - get new orders, create labels, update order status, and more - to streamline the order process and reduce inefficiencies.
Update a product, get a new product, or obtain a list of products that match a certain criteria. Then, use this data to better understand things like sales, customer satisfaction, and more.
Control everything shipment-related: list shipments, create new labels, get rates, void shipping labels, and more - all from one centralized ShipStation location.
Maintain your stores as your business scales, updating them, refreshing, listing, or deactivating as needed.
List users and enter authorizations to to stay on top of your employees and keep your operation running smoothly and efficiently at all times.