Frequently Asked Questions
· Author: Docs Team
Connectors & Coverage
Yes. Integrate.io’s 200+ connectors include Salesforce, HubSpot, NetSuite, major warehouses (Snowflake/BigQuery/Redshift), file stores (S3/SFTP), and many SaaS/DBs. (Available via JDBC/ODBC, files, or partner if not native).
Yes. Integrate.io supports file ingestion with schema detection, validation rules, dedupe, upsert via external IDs, and reusable mapping templates.
Performance & Reliability
Integrate.io’s typical cadences range from every 5–15 minutes to hourly. Sub-15-minute syncs depend on connector API limits and workload size. For streaming-like needs, we can design micro-batch pipelines.
Integrate.io offers incremental loading via cursors/CDC. Schema drift handling includes auto-detect, add-columns, and fail/alert options. And, table recreation is configurable per destination.
Yes. Integrate.io offers separate connections, credentials, and quotas per environment. It promotes pipelines via export/import, and rate limits differ across sandboxes vs. prod APIs.
Pricing & Packaging
Integrate.io offers tiered, fixed-fee plans with predictable monthly/annual billing. Plans include a set number of sources/targets, scheduled pipelines, 220+ transformation templates, monitoring/alerts, and support. Enterprise adds SSO, advanced governance, higher SLAs, and premium success.
Integrate.io connectors are counted per unique source/target type (e.g., Salesforce, BigQuery). Most native app/DB/SaaS and file-based connectors are included in plan tiers. Premium/long-tail sources may require Enterprise. We support API-based sources through native connectors or a generic REST connector. See pricing calculator and billable metrics.
Yes. Integrate.io provides annual prepay discounts and custom Enterprise packaging. We also support short, goal-based pilots with success criteria.
Integrate.io trials can start as soon as credentials and a destination are ready (often same day). For paid plans, procurement and security review timelines vary by company.
Security, Compliance & Risk
Yes. Integrate.io is SOC 2 and HIPAA compliant. The platform also adheres by PII controls such as field-level masking, hashing, and column-level policies which are supported in pipelines. Access is governed via roles & SSO.
Yes. Integrate.io offers SSO/SAML and MFA via your IDP. The platform also completes standard security questionnaires and provides documentation (data flow, sub-processors, uptime/SLA).
Integrate.io supports multiple regions across AWS, GCP, and Azure. See the Regions matrix for live availability and latency notes.
Integrate.io supports customer-managed keys (KMS). It also offers rotate credentials via Secret Management, and audit events are exported to your SIEM.
Implementation, Onboarding & Success
Week 1: access/security setup, success plan, first pipeline live.
Weeks 2–3: expand sources/targets, transformations, alerts.
Week 4: harden, document, handoff.
Prereqs: destination access, source API creds, data model priorities.
Yes. Integrate.io supports time-bound pilots with solution engineers and a success manager. The platform aligns on scope, success metrics, and a go-live plan.
Integrate.io provides migration playbooks, bulk loads for historicals, cutover strategy, and QA/validation tooling. For specialized legacy systems, the platform proposes a services add-on or partner.
Governance & Dev Experience
Yes. Integrate.io supports drag-and-drop transforms for analysts, code steps for engineers (Python/SQL), and AI-assist for mapping/transform suggestions.
Integrate.io supports RBAC with project-scoped permissions and SSO/SAML. We have unlimited viewer/collaborator seats on Enterprise and seat limits on lower tiers.
Integrate.io manages through foldered projects, tags, run history, and change tracking. Recommended conventions/templates are provided during onboarding, and the docs auto-capture pipeline configs and run logs.
Support & Roadmap
Integrate.io has 24×7 support from the team to assist you with anything during/after onboarding.
Integrate.io roadmap access is under NDA. Themes generally include deeper connector coverage, richer transformations, more granular field selection, and stronger governance/observability.