AskNicely is a survey tool that allows users to collect and act on real-time customer feedback using the net promoter score (NPS) framework. This helps them accurately understand their performance and increase their customer retention, reviews, and referrals.
Google Hotel Price allows users to search for hotels right on Google and in Google Maps, getting a list of hotels with prices, photos, reviews, and street view panoramas. Connecting your properties to this service can help you increase your traffic, expand your reach, and improve your reputation and user reviews.
Bring all your AskNicely data to Amazon Redshift
Load your AskNicely data to Google BigQuery
ETL all your AskNicely data to Snowflake
Move your AskNicely data to MySQL
Bring all your Google Hotel Price data to Amazon Redshift
Load your Google Hotel Price data to Google BigQuery
ETL all your Google Hotel Price data to Snowflake
Move your Google Hotel Price data to MySQL
Use simple one-touch surveys to generate valuable customer feedback. Then, use this information to create and track your Net Promoter Score (NPS) based on product, channel, rep, etc. This can help provide customer analytics both within AskNicely and in other data sources.
Utilize the survey information both to better interact with your customers and to empower your team. With the survey results, your whole company can gain an accurate understanding of customer experience and your team can take immediate action to drive retention, upgrades, reviews and referrals.
Use your NPS to track your performance over time and see the impact that your marketing and sales campaigns are actually having on customer intent.
Increase the number of customer responses with AskNicely’s automations and optimizations. Then, integrate this customer feedback with other relevant data sources to get a comprehensive overview of your customers and improve your long-term business strategies.
View important metrics for your account like your NPS and the percentage of your respondents that had positive or negative survey responses. This provides a broader view of your survey performance that can help you determine your overall business performance.
Specify a report you want to receive or retrieve a list of available reports. This can give you a solid understanding of your numbers and help you develop long-term insights.
List your submitted bids, including information about each bid and that bid’s multipliers. This information can help you see if you are bidding competitively and determine how to drive more customer volume to your properties.
Retrieve values displayed in the Hotel Ads Center scorecard view. This includes account-specific data, price accuracy scores, performance stats, opportunity stats, and more.
Get a report of your feeds so that you can have an updated understanding of your availability, prices, and hotels. Additionally, get insight into any errors or warnings that Google encountered so you can identify and fix issues ASAP.
Retrieve itinerary - check-in dates, length of stay, room rates, etc. - and pricing data for a particular property. This data can help you understand customer behavior, seasonal changes, and more.
View your Hotel List Feed to see valid hotels and hotels that aren’t indexed. Use this information to clean up your hotel list and fix any issues, including duplicate data, ambiguous or invalid names, etc.