Intercom is a powerful set of tools for better managing your company’s customer support system. It includes a help center with a feedback system, which you can use to focus future articles on the growing needs of your customers, and it also provides a robust conversation system that allows you to assign support teams to customers based on specific criteria (about the customer or discussion topic), rather than just based on availability. Intercom is designed to create a more effective customer support network by specifically tracking and targeting your customers’ needs.
As a business intelligence solution, Jaspersoft empowers developers to integrate 'pixel-perfect' data visualizations and presentations within their applications. Because of its customization features, Jaspersoft is a developer-friendly reporting and analytics platform that simplifies the process of getting the answers you want within your preferred applications. The platform is scalable both economically and architecturally for the widest reach possible.
Popular Use Cases
Bring all your Intercom data to Amazon Redshift
Load your Intercom data to Google BigQuery
ETL all your Intercom data to Snowflake
Move your Intercom data to MySQL
Bring all your Jaspersoft data to Amazon Redshift
Load your Jaspersoft data to Google BigQuery
ETL all your Jaspersoft data to Snowflake
Move your Jaspersoft data to MySQL
Intercom's End Points
Track the content of conversations and who is involved in them. This can be used to generate data about which topics customers are most concerned with so that you can further focus your support efforts accordingly.
Sort specific groups of users and companies that you are communicating with by creating an easily searchable tag that permeates all of your intercom databases, and you can use that tag to integrate other data about those groups throughout intercom.
Collect valuable customer data for your CRM, including basic contact info such as name, email address, and phone number but also more specific data, such as when they signed up, last signed in, and the tags associated with them.
Track the progress of your business relationship with companies (including a list of their users). Use that data to monitor how well your support network is meeting a company’s needs and how much of your overall revenue comes from each of the companies that are interacting with your business via intercom.
Automatically categorize users based on set criteria. Then Intercom can assign support teams based on that criteria, which allows you to more easily match customers with the support team members that can best assist them.
Jaspersoft's End Points
Jaspersoft's reporting features compile data from multiple sources to present it with beautiful, accessible visuals. The platform allows you to design 'pixel-perfect,' interactive reports that you can print, display on the web, or access from any mobile device.
Jaspersoft's data analysis tools offer advanced visualizations, modeling, and manipulation features that empower you to identify problems and find trends. Analyze and explore any kind of data with either in-memory or OLAP analysis for better, faster decision-making.
Jaspersoft's dashboarding features support multi-report dashboards that incorporate internal and external information. The dashboard tools synthesize data and graphics to provide easy-to-understand, up-to-date information summaries.
Jaspersoft Data Integration
Jaspersoft's advanced ETL (extract, transform, load) features pull data from multiple sources into your data warehouses and/or data marts for analytics purposes. Aided by connectivity to ERP and CRM platforms like SugarCRM, SAP, and Salesforce, Jaspersoft also includes support for transactional databases, analytical databases, mainframe databases, and big data solutions like Hive. Jaspersoft leverages all of your data sources, both relational and non-relational, for deep insights and reporting.
Visualize.js gives you maximum control and scalability when embedding visualizations and reports into your applications. For this reason, Jaspersoft claims to be 'the only embedded BI tool that works the way developers think.'
Jaspersoft Security and Compliance
Jaspersoft's security and compliance features allow you to define who has access to analyses and reports at the row and cell level for maximum security and compliance. It also includes auditing and monitoring services for detailed performance and compliance-related metrics. Moreover, Jaspersoft is compatible with third-party ID management services through its SSO (single sign-on) support with a customizable API.