8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.
LinkedIn is a business and employment-oriented social network that allows users to build profiles, connect with others, and share relevant information. One of the biggest social networks, it is primarily used for professional networking, online recruiting, and to seek employment.
Bring all your 8x8 data to Amazon Redshift
Load your 8x8 data to Google BigQuery
ETL all your 8x8 data to Snowflake
Move your 8x8 data to MySQL
Bring all your Linkedin data to Amazon Redshift
Load your Linkedin data to Google BigQuery
ETL all your Linkedin data to Snowflake
Move your Linkedin data to MySQL
Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.
Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.
Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.
Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.
Get a detailed overview of organizations and search across organization profiles by industry, location, size, and more. This can help you understand your demographics and send targeted, accurate communications.
With this API, you can use LinkedIn to quickly sign in to other applications, with access to your name, photo, headline, and email address. Also easily connect to 1st degree connections and discover 2nd degree connections, thereby maintaining your networks and keeping your contacts across platforms.
Retrieve recommended jobs, search through LinkedIn jobs, and enable people to save jobs on their account.
Manage and promote your ads on LinkedIn, thereby raising brand awareness, building relationships, and driving quality leads.
Share your content and insights through your professional network, distributing it via the network update stream. This stream has all of the content and changes happening in your 1st and 2nd degree networks, offering a place where you can widely distribute information and expand your influence.