8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.
ShipStation is a top-rated shipping software that simplifies the shipping process, allowing companies to manage, fulfill, and ship orders quickly and easily. This helps them streamline their operations and scale their business - no complications and no inefficiencies.
Bring all your 8x8 data to Amazon Redshift
Load your 8x8 data to Google BigQuery
ETL all your 8x8 data to Snowflake
Move your 8x8 data to MySQL
Bring all your ShipStation data to Amazon Redshift
Load your ShipStation data to Google BigQuery
ETL all your ShipStation data to Snowflake
Move your ShipStation data to MySQL
Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.
Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.
Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.
Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.
Scale your business and add new team members by easily registering a new account and generating APIs to be used by the newly created account.
Get information about a specific customer or obtain a list of customers that match a certain criteria. This can help you better understand your audience and send targeted, segmented communication.
Gain complete control over your orders - get new orders, create labels, update order status, and more - to streamline the order process and reduce inefficiencies.
Update a product, get a new product, or obtain a list of products that match a certain criteria. Then, use this data to better understand things like sales, customer satisfaction, and more.
Control everything shipment-related: list shipments, create new labels, get rates, void shipping labels, and more - all from one centralized ShipStation location.
Maintain your stores as your business scales, updating them, refreshing, listing, or deactivating as needed.
List users and enter authorizations to to stay on top of your employees and keep your operation running smoothly and efficiently at all times.