UserVoice offers product developers a single interface that collects and analyzes customer feedback from a variety of sources. This gives product makers clear, actionable insights into how to improve their offerings. UserVoice eliminates the need to send out surveys, log emails, and search through message boards when trying to understand customer experiences. When a customer reports a complaint or submits an enhancement request through UserVoice, the customer stays in the loop with updates on how their submission is being considered and resolved. This boosts customer engagement and willingness to provide feedback and ideas for product improvement in the future.
Invoiced is a cloud-based platform that automates the most time-consuming and tedious billing tasks, such as sending invoices, following up on late payments, and reconciling incoming payments. Through a variety of advanced invoice management and automation features — including subscription billing, recurring bills, payment plans, and a convenient customer portal — Invoiced makes it easier for your clients to pay you, and thereby helps you get paid faster and more reliably with less work and time commitment on your part.
Bring all your UserVoice data to Amazon Redshift
Load your UserVoice data to Google BigQuery
ETL all your UserVoice data to Snowflake
Move your UserVoice data to MySQL
Bring all your Invoiced data to Amazon Redshift
Load your Invoiced data to Google BigQuery
ETL all your Invoiced data to Snowflake
Move your Invoiced data to MySQL
UserVoice includes a custom-brandable, stand-alone web portal, where your customers can go to provide direct feedback. Users can type in their feedback while receiving auto-suggestions to match their feedback with existing user suggestions. This reduces the chance of feedback duplication and facilitates the surfacing of top ideas. If an issue or enhancement suggestion doesn't exist, users can add a new one. Then, other customers can upvote the suggestion to help you understand the requests to address with the highest priority.
The Contributor Sidebar is a UserVoice web browser extension that customer-facing teams can use to relay the feedback they capture while interacting with customers. Instead of needing to send an email or drop a post-it note off on a manager's desk, sales associates and customer-facing reps can submit feedback and ideas about enhancement requests and areas for product improvements into the UserVoice system. The Contributor Sidebar browser extension also allows sales teams to connect the feedback they send to an actual customer, who will receive email updates on the status of his or her enhancement request. The sidebar also keeps customer-facing teams in the loop on new developments and progress so they can communicate news to the customers they interact with.
UserVoice analyzes and groups incoming feedback into easy-to-understand product improvement suggestions, so development teams can understand the number of customers requesting the same improvements. Through visual metrics, graphs, and charts, UserVoice presents valuable information, such as the revenue represented by the customers making specific enhancement requests and how many users want those improvements. This empowers development teams to prioritize the most valuable improvement opportunities.
The Invoiced platform speeds up your invoice-to-cash cycle by making it easy for you to receive online payments. Instead of losing positive cash while waiting weeks for your payments to arrive by snail mail, Invoiced brings your business into the modern world of convenient online payment solutions. Through Invoiced's Electronic Invoice Presentation and Payment (EIPP) platform, your clients will have multiple options for paying their bills online quickly and easily.
Invoiced allows you to put your customers on a regular, subscription billing plan that recurs at the intervals you select. This provides an excellent way to bring more financial security to your business. Normally, trying to manage a subscription billing plan is difficult, but with Invoiced, subscription billing is a standard feature in the platform.
Invoiced includes payment plan tools, so you can bill your clients in installments instead of requiring them to pay everything upfront. This gives you and your clients more payment flexibility so you can still make a sale and provide your goods and services, even if your client is short cash. By letting you customize any kind of payment plan to suit the needs of your clients, incremental payments allow you to work with customers who couldn't normally afford your services.
The Invoiced customer portal serves as an easy-to-use online gateway where your customers can pay their bills, track balances, manage subscriptions, and update their personal information and payment details.