Connect LivePerson to Your Data Sources

LivePerson's artificially-intelligent chatbots automate approximately 70% of customer inquiries, allowing you to scale your business without the overhead of hiring new staff. As an AI-powered chat platform, LivePerson offers a comprehensive service that simplifies the process of building, managing, and finetuning chatbots to support your business goals.

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LivePerson Connector Overview

LivePerson Messaging Channels
LivePerson's AI chatbots engage your customers via the messaging channels they're already using. You can embed LivePerson into your website and mobile apps to answer customer questions while they're using your service or browsing your products. Your LivePerson chatbots can also communicate with your customers via SMS, Apple Business Chat, Facebook, Twitter, WhatsApp, Google RBM, Email, Line, and Google AdLingo.
LivePerson AI-Powered Chatbots
LivePerson chatbots can address approximately 70% of your customer's questions by using a powerful AI engine that was taught with decades worth of consumer data. The platform includes AI templates with prebuilt dialog flows and advanced natural language processing features that get your chatbots up and running in no time. LivePerson makes it easy for non-tech-savvy employees — including your customer service reps and content creators — to develop and finetune chatbots from scratch.
LivePerson Call-to-Message Features
LivePerson includes a feature to turn the phone calls you can't answer into messaging conversations. If customers call and need to wait on hold, this function gives them the chance to start a messaging conversation and get help immediately rather than wait on hold or wait for a returned phone call. According to LivePerson, 8 out of 10 customers choose to message when offered the chance to stop holding. In this way, LivePerson reduces the number of telephone reps your business requires, as chatbots can answer frequently asked questions, schedule appointments, and more — without the need for human employees.
LivePerson Advanced Management Tools
LivePerson includes features that put managers at the center of messaging conversations, like a web-based workspace where you can monitor and control all conversations between customers, bots, and agents. Meanwhile, with bot-assisted messaging, agents can manage multiple customer-bot conversations at once from a desktop computer, laptop, or mobile device. This allows agents to intervene when required for more positive customer experiences. LivePerson even provides real-time feedback on conversation health, so your agents know which conversations most urgently require their attention.
LivePerson Analytics and Metrics
The LivePerson platform tracks and analyzes all aspects of customer messaging conversations by monitoring information like chat duration, customer intent, conversion stats, and customer satisfaction levels, so you can gain key insights from your customer messaging conversations. These insights will help you improve chatbot interactions while providing ideas for improving other areas of your business, products, and services.

Integrates With

8x8
AS400
AdRoll
Aftership
Airtable
AlloyDB
Amazon Aurora
Amazon Kinesis
Amazon RDS
Amazon Redshift
Amazon S3
Amplitude
AppsFlyer
Asana
Coming Soon
AskNicely
Atlassian
Autopilot
Azure Synapse Analytics
Base CRM
Basecamp
BigCommerce
Bill.com
Coming Soon
Box
Coming Soon
Braintree
Coming Soon
Branch
Buffer
CallRail
Campaign Monitor
Coming Soon
Cassandra
ChartMogul
Chartio
Clearbit
CleverTap
Close.io
CloudTrail
Coming Soon
Contentful
Cratejoy
Coming Soon
Crunchbase
Coming Soon
Customer.io
Delighted
Domo
DoubleClick Bid Manager
DoubleClick Campaign Manager
Coming Soon
Drift
Coming Soon
Drip
Dundas BI
Elasticsearch
Eloqua
Coming Soon
Eventbrite
FTPS
Facebook Ads
Freshdesk
Fullstory
GitHub
GitLab
GoToWebinar
GoodData
Google Ads
Google Analytics
Google BigQuery
Google Cloud SQL for MySQL
Google Cloud SQL for PostgreSQL
Google Cloud Spanner
Google Cloud Storage
Google Drive
Google Hotel Price
Google My Business
Google Sheets
HDFS
Coming Soon
Harvest
Coming Soon
Heap
Help Scout
Heroku Connect
Heroku Postgres
HubSpot
IBM DB2
Intercom
Invoiced
Coming Soon
Iterable
Jaspersoft
Jira
LinkedIn
Listrak
Loggly
Looker
MS SQL
Magento
MailChimp
Mailgun
MariaDB
Marketo
MemSQL
Microsoft Ads
Microsoft Azure Blob Storage
Microsoft Azure SQL Database
Mixpanel
Mode
MongoDB
MongoDB Atlas
MySQL
NetSuite
Oracle
Oracle Responsys
Outbrain
Papertrail
Pendo
Periscope Data
Pinterest
Pipedrive
PostgreSQL
QlikView
Coming Soon
QuickBooks
RESTful API
Recurly
Revinate
SFTP
SFTP To Go
Salesforce
Salesforce Marketing Cloud
Salesforce Pardot
Segment
SendGrid
ShipStation
Shippo
Shopify
Slack
Snapchat Ads
Snowflake
Coming Soon
Square
Stamped.io
Stripe
Taboola
Trello
Twilio
UserVoice
Vertica Analytics Platform
Wrike
Xero
Yahoo Gemini
Yotpo
YouTube
Zendesk
Zendesk Chat
Zuora
e-conomic

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