Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. Atlassian products include: JIRA Software, JIRA Service Desk, JIRA Core, StatusPage, Confluence, HipChat, Bitbucket, SourceTree, Bamboo, Cover, FishEye, Crucible.
Stamped.io helps companies easily gather and display user-generated content (UGC) - like reviews and star ratings - through the use of automated surveys and in-email forms. This kind of content is one of the most powerful tools available today, and it can be used to improve SEO, increase social proof, retain customers, strengthen marketing strategies, and more.
Bring all your Atlassian data to Amazon Redshift
Load your Atlassian data to Google BigQuery
ETL all your Atlassian data to Snowflake
Move your Atlassian data to MySQL
Bring all your Stamped.io data to Amazon Redshift
Load your Stamped.io data to Google BigQuery
ETL all your Stamped.io data to Snowflake
Move your Stamped.io data to MySQL
Request information about your service desk instance, including its version number, how long the instance has been running and what build it is. Accessing this data will, among other things, allow you to more successfully integrate your service desk with other relevant data sources.
Create a customer entity in JIRA Service Desk by providing Atlassian with the customer’s name, email and display name. Then, use this data in other endpoints to track service requests for a specific customer or integrate it with customer service data from other sources to provide a more comprehensive view of a customer’s journey.
Retrieve data on organizations that are engaging with your service desk, including the organizations’ names, IDs, properties and associated users. Then, access this endpoint to track those organizations, their users and their service requests so that you can have a better understanding of your service interactions with them.
Track any and all customer service requests and get relevant data, such as the customer’s contact info, the reason for the request, and the status of the request (what step it is on in your customer service process). Use this data to evaluate how well your company is responding to these requests and/or monitor customer service trends.
Download invoices, upgrade or downgrade your plans, and upgrade your account. This will help you maintain your finances and stay on the right track.
Control your reviews: change the format and timing of emails, decide what products will trigger a review request, prioritize items to be reviewed, and more. This can improve response rates and the quality of reviews, which can help your long-term efforts.
Offer your customers incentives coupons to encourage them to share reviews and to return to your store. This is an effective way to upsell your products, thereby increasing revenue and customer acquisition.
Add a “Product Reviews” tab to your Facebook page, and social sharing icons in your email footers, or connect your social accounts to push your reviews on Facebook and Twitter. These kinds of changes can increase traffic, time on site, and sales conversions.