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| Description | Intercom is a customer messaging platform for sales, marketing, and support teams. |
| Supported Replication | Initial Sync, Continuous Sync |
| Authentication Type | OAuth |
Collections
| Collection Name | Full/ Initial Sync | Incremental/ Continuous Sync | Supports Update | Supports Delete |
|---|
| Contacts | ✔ | ✔ | ✔ | |
| Companies | ✔ | ✖ | | |
| Conversations | ✔ | ✔ | ✔ | |
| Conversation Parts | ✔ | ✔ | ✔ | |
| Tickets | ✔ | ✔ | ✔ | |
| Admins | ✔ | ✖ | | |
| Teams | ✔ | ✖ | | |
| Tags | ✔ | ✖ | | |
| Segments | ✔ | ✖ | | |
| Data Attributes | ✔ | ✖ | | |
| Articles | ✔ | ✖ | | |
Overview
ELT & CDC uses the API provided by Intercom to sync the data. Intercom API Reference
Requirements
- You need to authenticate via OAuth2.
- Click the Authenticate button on the dashboard, sign in to Intercom, and grant access to Integrate.io.
Sync modes
Streams that expose a server-side updated_at filter through the Intercom Search API run in Continuous Sync: Contacts, Conversations, Tickets, and Conversation Parts (which rides the incremental Conversations stream). Companies uses the Intercom Scroll API and the reference collections (Admins, Teams, Tags, Segments, Data Attributes, Articles) run as full-refresh on each sync because their list endpoints do not expose an updated_at filter.
Notes
Data Attributes uses a composite primary key of (model, full_name) because standard Intercom attributes have a null id.
Last modified on July 1, 2026
