Sync 8x8 Data to Help Scout in Minutes

Last updated: June 17, 2025
Ensure Data Quality
8x8
+
Help Scout
Skip to main content
  • Customer Since:
    May, 2023
  • Customer Since:
    July, 2018
  • Case Study
    Customer Since:
    August, 2019
  • Customer Since:
    November, 2017
  • Customer Since:
    December, 2021
  • Case Study
    Customer Since:
    January, 2025
  • Customer Since:
    September, 2017
  • Customer Since:
    March, 2022

Table of Contents

  • About 8x8
  • About Help Scout
  • Popular Use Cases
  • 8x8's End Points
  • Help Scout's End Points

About 8x8

8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.

About Help Scout

Help Scout help desk software provides businesses with marketing automation, reports, live chat features, and more that help them increase internal productivity and personalize customer interactions. In the big picture, this allows them to streamline their communications and hone long-term strategies, thereby improving customer satisfaction and sending more effective communications.

Popular Use Cases

Bring all your 8x8 data to Amazon Redshift

Load your 8x8 data to Google BigQuery

ETL all your 8x8 data to Snowflake

Move your 8x8 data to MySQL

Bring all your Help Scout data to Amazon Redshift

Load your Help Scout data to Google BigQuery

ETL all your Help Scout data to Snowflake

Move your Help Scout data to MySQL

8x8's End Points

8x8 Interactions

Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.

8x8 Campaigns

Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.

8x8 Agents

Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.

8x8 Groups

Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.

Help Scout's End Points

Help Scout Conversations

List, retrieve, create, or update conversations to keep your team on the same page, and use built-in chat and features to make conversations with customers more efficient, useful, and effective.

Help Scout Threads

Create conversation threads, update thread text, and retrieve the original thread text to stay on top of customer interactions and maintain communications over time.

Help Scout Attachments

Move and add Help Scout attachments easily and effectively to ensure efficient communications and send targeted, personalized messages.

Integrate 8x8 With Help Scout Today

The no-code pipeline platform for
your entire data journey

TRY IT FREE FOR 14-DAYS
Ensure Data Quality

Integrates With
Arrow
Request This Connector!
AS400
AdRoll
Aftership
Airtable
AlloyDB
Amazon Aurora
Amazon Kinesis
Amazon RDS
Amazon Redshift
Amazon S3
Amplitude
AppsFlyer
Asana
Coming Soon
AskNicely
Atlassian
Autopilot
Azure Synapse Analytics
Base CRM
Basecamp
BigCommerce
Bill.com
Coming Soon
Box
Coming Soon
Braintree
Coming Soon
Branch
Buffer
CSV
CallRail
Campaign Monitor
Coming Soon
Cassandra
ChartMogul
Chartio
Clearbit
CleverTap
Close.io
CloudTrail
Coming Soon
Contentful
Cratejoy
Coming Soon
Crunchbase
Coming Soon
Customer.io
Databricks
Delighted
Domo
DoubleClick Bid Manager
DoubleClick Campaign Manager
Coming Soon
Drift
Coming Soon
Drip
Dundas BI
Dynamics 365
Elasticsearch
Eloqua
Coming Soon
Eventbrite
Excel
FTPS
Facebook Ads
Freshdesk
Fullstory
GitHub
GitLab
GoToWebinar
GoodData
Google Ads
Google Analytics
Google BigQuery
Google Cloud SQL for MySQL
Google Cloud SQL for PostgreSQL
Google Cloud Spanner
Google Cloud Storage
Google Drive
Google Hotel Price
Google My Business
Google Sheets
HDFS
Coming Soon
Harvest
Coming Soon
Heap
Help Scout
Heroku Connect
Heroku Postgres
HubSpot
IBM DB2
Intercom
Invoiced
Coming Soon
Iterable
Jaspersoft
Jira
LinkedIn
Listrak
LivePerson
Loggly
Looker
MS SQL
Magento
MailChimp
Mailgun
MariaDB
Marketo
MemSQL
Microsoft Ads
Microsoft Azure Blob Storage
Microsoft Azure SQL Database
Microsoft OneLake
Mixpanel
Mode
MongoDB
MongoDB Atlas
MySQL
NetSuite
Oracle
Oracle Responsys
Outbrain
Papertrail
Pendo
Periscope Data
Pinterest
Pipedrive
PostgreSQL
QlikView
Coming Soon
QuickBooks
RESTful API
Recurly
Revinate
SAP HANA
SFTP
SFTP To Go
Salesforce
Salesforce Marketing Cloud
Salesforce Pardot
Segment
SendGrid
ShipStation
Shippo
Shopify
Slack
Snapchat Ads
Snowflake
Coming Soon
Square
Stamped.io
Stripe
Taboola
Trello
Twilio
UserVoice
Vertica Analytics Platform
Webhook
Wrike
Xero
Yahoo Gemini
Yotpo
YouTube
Zendesk
Zendesk Chat
Zuora
e-conomic

Category

Get Started On Your
Data Integration Today

Powers your company decision making
and operational systems with our one-stop
ETL and data integration platforms

TRY IT FREE FOR 14-DAYS
Ensure Data Quality

Get Started with Data Integration

Get a Demo