Integrate BigCommerce with Freshdesk
Integrate BigCommerce with Freshdesk Today
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About BigCommerce
BigCommerce is a popular eCommerce platform that allows online businesses to create customized websites, manage their shipping and payments, and even list their products on platforms like Amazon and eBay. BigCommerce provides a cost-effective alternative to on-premise platforms like Magento, and it allows businesses to scale quickly and improve their ROI.
About Freshdesk
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
Popular Use Cases
Bring all your BigCommerce data to Amazon Redshift
Load your BigCommerce data to Google BigQuery
ETL all your BigCommerce data to Snowflake
Move your BigCommerce data to MySQL
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
Integrate BigCommerce With Freshdesk Today
Free 7-day trial. Easy setup.
Cancel any time.
BigCommerce's End Points
BigCommerce Catalog
Create a product and its variants in one place with streamlined handling of product variants, options, and modifiers. This allows you to organize your BigCommerce catalog and save time when it comes to managing and maintaining inventory.
BigCommerce Customers
Subscribe customers to newsletters and, subsequently, get information on them and any actions associated with them. This can help you better understand your audience and send targeted, segmented communication.
BigCommerce Orders
Track and analyze transactions related to BigCommerce orders. Use this information to analyze customer behavior and make any necessary pivots in product or strategy.
BigCommerce Themes
Easily upload and manage BigCommerce storefront themes, thereby ensuring that your site always looks up-to-date, user-friendly, and fully optimized.
BigCommerce Cart
Create and modify your BigCommerce shopping cart, ensuring optimized UX and positive customer experience.
Freshdesk's End Points
Freshdesk Agents
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Freshdesk Conversations
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
Freshdesk Tickets
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
Freshdesk Contacts
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.