ShipStation is a top-rated shipping software that simplifies the shipping process, allowing companies to manage, fulfill, and ship orders quickly and easily. This helps them streamline their operations and scale their business - no complications and no inefficiencies.
Delighted is a service that employs single question surveys to provide businesses with real-time customer feedback. Each survey question can have a rating scale for customers to select from as well as a section where customers have the option to leave a free-form comment. This provides both a numerical score - that can be collected to create a Net Promoter Score (NPS) - and useful customer feedback that Delighted can filter and search to retrieve the most useful responses for a given purpose.
Bring all your ShipStation data to Amazon Redshift
Load your ShipStation data to Google BigQuery
ETL all your ShipStation data to Snowflake
Move your ShipStation data to MySQL
Bring all your Delighted data to Amazon Redshift
Load your Delighted data to Google BigQuery
ETL all your Delighted data to Snowflake
Move your Delighted data to MySQL
Scale your business and add new team members by easily registering a new account and generating APIs to be used by the newly created account.
Get information about a specific customer or obtain a list of customers that match a certain criteria. This can help you better understand your audience and send targeted, segmented communication.
Gain complete control over your orders - get new orders, create labels, update order status, and more - to streamline the order process and reduce inefficiencies.
Update a product, get a new product, or obtain a list of products that match a certain criteria. Then, use this data to better understand things like sales, customer satisfaction, and more.
Control everything shipment-related: list shipments, create new labels, get rates, void shipping labels, and more - all from one centralized ShipStation location.
Maintain your stores as your business scales, updating them, refreshing, listing, or deactivating as needed.
List users and enter authorizations to to stay on top of your employees and keep your operation running smoothly and efficiently at all times.
Create a survey recipient, including their customer ID, email address and phone number. Then, you can customize your survey delays based on your customers’ needs and preferences, specifying how you want the surveys sent - via SMS or email - and how frequently you want them sent.
Retrieve data from customer responses, including the score they selected, any comments they left in response to the survey and the person ID for the customer (which allows you to continue to track their responses). Additionally, use this data to create and update your Net Promoter Score, which can help provide customer analytics both within Delighted and in other data sources via integration.
View important metrics for your account like your NPS and the percentage of your respondents that identified as promoters, passives, or detractors. This provides a broader view of your survey performance that can help you determine your overall business performance.
When someone unsubscribes, you can maintain their previous survey response data and view their old emails. When integrated with other user data, this information can provide key business insights. It can also be used to run an array of business analyses, including predictive analytics.